Contact Us

Thank you for visiting Sannlighting.

Our customer support team is available to assist with product questions, order updates, shipping and tracking inquiries, delivery concerns, cancellation requests, returns, refunds, damaged-item claims, and other customer service matters.

Customer Support

Legal Business Name: SANNLIGHTING LLC
Doing Business As: Sannlighting
Email: info@sannlighting.com
Customer Support Hotline: +1 (213) 214-1161
Corporate and Correspondence Address:
800 Wilshire Blvd, Suite 2100
Los Angeles, CA 90017
United States

The telephone number above is Sannlighting’s central customer support hotline.

Customer Support Hours

Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)

Our customer support team is closed on weekends and U.S. federal holidays.

Messages received outside regular support hours will be reviewed during the next available business period.

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, U.S. federal holidays, or periods of unusually high inquiry volume.

Please check your spam or junk folder if you have not received a reply within the expected timeframe.

Order Assistance

When contacting us about an existing order, please include:

  • Your order number
  • The name used when placing the order
  • The email address associated with the order
  • The product name
  • A clear description of your question or concern
  • Relevant photographs or videos, when applicable

Providing complete and accurate information helps our customer support team review your request more efficiently.

Please do not send full payment-card numbers, account passwords, or other highly sensitive information by email or through the contact form.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery and before installation, assembly, or wiring.

If your order arrives damaged, defective, incomplete, or different from the item ordered, please contact us at info@sannlighting.com within 14 calendar days of the confirmed delivery date.

Please include:

  • Your order number
  • A detailed description of the issue
  • Clear photographs of the complete product
  • Photographs of the affected or damaged areas
  • Photographs of the inner and outer packaging
  • Photographs of the shipping label
  • A list of any missing parts or components

Please keep the product, all original components, shipping carton, inner packaging, and shipping label while your claim is being reviewed.

Do not install, assemble, wire, modify, repair, discard, or otherwise alter the affected product before receiving instructions from our customer support team. Doing so may affect our ability to verify the issue and provide an appropriate resolution.

For an approved claim, the available resolution may include replacement components, a replacement product, repair assistance, an approved return at our expense, or a refund to the original payment method, depending on the circumstances.

Please review our Refund Policy for complete claim requirements and available resolutions.

Return Requests

Returns must be requested, reviewed, and approved before an item is shipped back.

To request a return, please email info@sannlighting.com and include your order number, return reason, photographs of the product, and photographs of the original packaging.

Do not send products directly to the corporate and correspondence address shown on this page unless our customer support team specifically confirms in writing that the address should be used for your approved return.

After an eligible return request has been approved, Sannlighting will provide the authorized return address and return instructions.

Products returned without prior authorization or sent to an unauthorized address may not be accepted.

Please review our Refund Policy for complete return eligibility requirements, return shipping responsibilities, non-returnable products, and refund information.

Order Cancellations and Changes

Orders can be canceled free of charge within 24 hours of purchase, provided that the order has not yet been processed, customized, prepared for shipment, or dispatched. Please contact us as soon as possible to request a cancellation.

Orders that have already shipped cannot be canceled and must follow the applicable return process after delivery.

Before Contacting Us

You may find answers to common questions through the following pages:

For additional assistance, please contact us by email or telephone.

Email: info@sannlighting.com
Customer Support Hotline: +1 (213) 214-1161

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Response Time: We aim to respond within 1–2 business days.