Contact Us

Thank you for visiting Sannlighting.

Our customer support team is available to assist with product questions, order updates, shipping inquiries, delivery concerns, return requests, and other customer service matters.

Customer Support

Legal Business Name: SANNLIGHTING LLC
Trade Name: Sannlighting
Email: info@sannlighting.com
Phone: +1 (213) 214-1161
Address: 800 Wilshire Blvd, Suite 2100, Los Angeles, CA 90017, United States

Support Hours

Monday through Friday
9:00 AM–6:00 PM Pacific Time

Our customer support team is closed on weekends and U.S. federal holidays.

Messages received outside normal support hours will be reviewed during the next business day.

Response Time

We aim to respond to customer inquiries within one business day.

Response times may be longer during weekends, federal holidays, or periods of unusually high inquiry volume.

Please check your spam or junk folder if you have not received a reply.

Order Assistance

When contacting us about an existing order, please include:

• Your order number
• The name used when placing the order
• The email address associated with the order
• A clear description of your question or concern
• Relevant photographs, when applicable

Providing complete information helps our support team review your request more efficiently.

Damaged, Defective, Incomplete, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days of confirmed delivery.

Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and affected components.

Please keep the product and all original packaging until our support team completes its review and provides further instructions.

Return Requests

Returns must be requested and approved before an item is shipped back.

Do not send products directly to the company address shown on this page unless our customer support team has specifically confirmed that address in writing for your approved return.

Unauthorized returns may be refused or returned to the sender.

Please review our Return and Refund Policy for complete eligibility requirements and return instructions.

Before Contacting Us

You may find answers to common questions in the following pages:

• Frequently Asked Questions
• Shipping Policy
• Return and Refund Policy
• Terms of Service
• Privacy Policy

For additional assistance, please contact us by email or phone.

Email: info@sannlighting.com
Phone: +1 (213) 214-1161