Shipping Policy

Welcome to Sannlighting. We are committed to providing customers with clear and transparent information regarding order processing, shipping, tracking, and delivery.

Please review this Shipping Policy before placing an order.

Shipping Destinations

We ship throughout the United States, including Alaska and Hawaii.

We currently do not ship to:

• P.O. boxes
• APO/FPO addresses
• Addresses outside the United States

Customers must provide a complete and accurate physical delivery address at checkout.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed after business hours, on weekends, or on federal holidays will begin processing on the next business day.

Order processing time is separate from shipping transit time.

Shipping Time

After an order has been shipped, the estimated transit time is 7–15 business days.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

The total estimated delivery period consists of:

• Order processing: 1–3 business days
• Transit after shipment: 7–15 business days

Delivery dates are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, transportation disruptions, and other circumstances outside our control.

Shipping Costs

We offer free standard shipping on orders delivered within the United States.

Any available shipping charges or delivery options will be displayed during checkout before the order is submitted.

Customers will not be charged an undisclosed shipping fee after an order has been placed.

Shipping Confirmation and Tracking

After your order has been shipped, we will send a shipping confirmation email containing the available tracking information.

Please allow up to 2–3 business days after shipment for the carrier’s tracking system to display the first update.

Tracking information may not update continuously while a package is moving between carrier facilities.

If you have not received your shipping confirmation email, please check your spam or junk folder before contacting customer support.

Shipping Carriers

We use established shipping and logistics providers to deliver orders throughout the United States.

The carrier used for an order may vary depending on:

• Delivery destination
• Package dimensions
• Product weight
• Available carrier service
• Delivery requirements

Carrier selection is determined when the order is prepared for shipment.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify the following information before submitting an order:

• Recipient’s full name
• Street address
• Apartment, suite, unit, or building number
• City
• State
• ZIP code
• Telephone number

Sannlighting is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Address Changes

To request an address correction, contact us at info@sannlighting.com as soon as possible and include your order number and the correct address.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.

Once an order has shipped, any requested address change may be subject to the carrier’s rules and additional fees.

Sannlighting is not responsible for packages delivered to an address entered incorrectly during checkout.

Delivery Appointments and Large Packages

Some large or heavy packages may require additional delivery coordination.

The carrier may contact the recipient by telephone, text message, or email to arrange delivery or confirm access to the delivery location.

Customers are responsible for responding to carrier communications and ensuring that someone is available to receive the package when required.

Additional carrier charges resulting from missed appointments, refused delivery, storage, address changes, or repeated delivery attempts may be the customer’s responsibility.

Receiving Your Order

Please inspect the outer packaging before accepting or opening the shipment.

If the packaging shows visible damage, take clear photographs of:

• The complete package
• All damaged areas
• The shipping label
• The condition of the package before opening

Please keep all packaging materials until the product has been inspected and confirmed to be in good condition.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact us at info@sannlighting.com within 7 calendar days of confirmed delivery.

Please include:

• Your order number
• A detailed description of the issue
• Clear photographs of the complete product
• Photographs of the affected or damaged areas
• Photographs of the inner and outer packaging
• Photographs of the shipping label
• A list of any missing parts or components

Do not install, assemble, wire, modify, repair, or discard the product or packaging before receiving instructions from our customer support team.

After reviewing the information provided, we will explain the available resolution in accordance with our Return and Refund Policy.

Tracking Shows Delivered but Package Is Missing

If tracking shows that your order was delivered but you cannot locate it, please:

• Check around the delivery location
• Check with household members
• Check with neighbors
• Contact your building management or reception desk
• Review any delivery photograph or location information provided by the carrier
• Contact the shipping carrier directly

If the package still cannot be located, contact us within 7 calendar days of the recorded delivery date.

Please include your order number and tracking number so we can review the available shipping information.

Delayed or Stalled Tracking

Occasional shipping delays may occur because of:

• Severe weather
• Carrier service interruptions
• Transportation disruptions
• High seasonal shipping volume
• Incorrect or incomplete delivery information
• Failed delivery attempts
• Limited access to the delivery location

If tracking has not updated for several business days, please contact us at info@sannlighting.com with your order number.

We will review the available tracking information and assist with contacting the carrier when appropriate.

Failed Delivery Attempts

Customers are responsible for monitoring tracking information and being available to receive packages that require a signature or delivery appointment.

If delivery cannot be completed because no one is available, the carrier may:

• Attempt delivery again
• Hold the package at a local facility
• Contact the customer to schedule delivery
• Return the package to the sender

Additional shipping, storage, redelivery, or return costs caused by failed delivery attempts may be deducted from an eligible refund when permitted.

Refused Deliveries

Please do not refuse a delivery without first contacting our customer support team.

A refused shipment may be returned to the sender and may result in return shipping, storage, handling, or carrier fees.

Any applicable costs caused by an unauthorized refusal may be deducted from the customer’s refund.

Order Cancellations

Order cancellation requests must be submitted within 24 hours of placing the order.

After 24 hours, we cannot guarantee that an order can be canceled because processing may already have begun.

Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with our Return and Refund Policy.

Contact Information

For questions regarding shipping, tracking, or delivery, please contact:

Legal Business Name: SANNLIGHTING LLC
Trade Name: Sannlighting
Email: info@sannlighting.com
Phone: +1 (213) 214-1161
Address: 800 Wilshire Blvd, Suite 2100, Los Angeles, CA 90017, United States

Customer Support Hours:
Monday through Friday
9:00 AM–6:00 PM Pacific Time

We are closed on weekends and U.S. federal holidays./