Shipping policy
Welcome to Sannlighting. We are committed to providing a smooth and transparent shipping experience for all customers. Please review the information below before placing your order.
Order Processing
All orders are processed after payment confirmation.
- Processing time typically takes 3–10 business days depending on the product type and inventory status.
- Custom, handmade, or made-to-order lighting products may require additional preparation time.
- Orders are processed Monday through Friday, excluding holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery times vary based on destination and shipping method.
United States
- Standard Shipping: 10–25 business days
International Shipping
- Delivery times vary by country and customs processing.
Please note that shipping timelines are estimates and may be affected by:
- Weather conditions
- Carrier delays
- Customs clearance
- High seasonal demand
- Incorrect shipping information
Shipping Carriers
We work with trusted logistics partners and carriers to deliver orders safely and efficiently.
Carrier selection may vary depending on the destination and package size.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package dimensions
- Product weight
- Shipping method
Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
Order Tracking
After shipment, tracking details will be sent to your email address.
Please allow several days for tracking information to update after the package has been dispatched.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Sannlighting is not responsible for delays or delivery issues caused by:
- Incorrect addresses
- Missing apartment or suite numbers
- Failed delivery attempts
If you notice an address error, please contact us as soon as possible.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery or the estimated delivery date.
Please include:
- Your order number
- Photos of the package/product (if damaged)
- A description of the issue
We will work with the shipping carrier to assist in resolving the problem.
Delayed Shipments
While we strive to deliver orders on time, delays may occasionally occur due to circumstances outside our control.
We appreciate your patience and understanding in such situations.
Contact Information
If you have any questions regarding shipping or your order, please contact us:
Sannlighting
Email: info@sannlighting.com
Address: 800 Wilshire Blvd Ste 2100, Los Angeles, CA 90017, United States