Shipping policy

Last Updated: July 28, 2026

SANNLIGHTING LLC, doing business as Sannlighting, is committed to providing customers with clear and transparent information regarding order processing, shipping, tracking, and delivery.

Please review this Shipping Policy before placing an order.

Shipping Destinations

We ship to eligible physical delivery addresses throughout the United States, including Alaska and Hawaii.

We currently do not ship to:

  • P.O. Boxes
  • APO/FPO addresses
  • Addresses outside the United States

Customers must provide a complete and accurate physical delivery address during checkout.

Shipping availability may depend on the delivery address, product size, product weight, and available carrier service.

Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Orders placed after business hours, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Order processing time is separate from shipping transit time.

Custom-made, modified, oversized, fragile, or made-to-order lighting products may require additional preparation or production time. Where applicable, additional production time will be displayed on the product page or communicated to the customer.

Shipping Time

After an order has shipped, the estimated standard transit time is 7–15 business days.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

The total estimated delivery period generally consists of:

  • Order processing: 1–3 business days
  • Transit after shipment: 7–15 business days

Estimated delivery dates are not guaranteed.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, seasonal shipping volume, transportation disruptions, delivery appointment requirements, and other circumstances outside our reasonable control.

Large, fragile, oversized, custom-made, or made-to-order fixtures may require additional transit time because of reinforced packaging, specialized handling, freight-carrier scheduling, or delivery appointment requirements.

Shipping Costs

Sannlighting offers free standard shipping on eligible orders delivered within the United States, including Alaska and Hawaii.

No minimum purchase amount is required.

Customers will not be charged a standard shipping fee at checkout for eligible United States orders.

Additional charges may apply only when a customer requests an optional service, such as expedited shipping, special delivery arrangements, inside delivery, redelivery, storage, or an address change after shipment preparation has begun.

Any available shipping option or optional delivery charge will be displayed or communicated to the customer before it is applied.

Customers will not be charged an undisclosed shipping fee after an order has been placed.

Shipping Confirmation and Tracking

After your order has shipped, we will send a shipping confirmation email containing the available tracking information.

Please allow up to 2–3 business days after shipment for the carrier’s tracking system to display the first update.

Tracking information may not update continuously while a package is moving between carrier facilities.

If you have not received your shipping confirmation email, please check your spam or junk folder before contacting customer support.

If tracking has not updated for several business days, please contact us at info@sannlighting.com and include your order number.

Shipping Carriers

We use established shipping and logistics providers to deliver orders throughout the United States.

The carrier used for an order may vary depending on:

  • Delivery destination
  • Package dimensions
  • Product weight
  • Available carrier service
  • Delivery requirements

Carrier selection is determined when the order is prepared for shipment.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify the following information before submitting an order:

  • Recipient’s full name
  • Street address
  • Apartment, suite, unit, or building number
  • City
  • State
  • ZIP code
  • Telephone number

Incorrect or incomplete shipping information may cause processing delays, unsuccessful delivery attempts, address-correction charges, storage charges, redelivery charges, or return-to-sender service.

If an order is delayed, returned, or requires redelivery because of incorrect or incomplete information provided by the customer, the customer may be responsible for the actual documented carrier charges associated with the issue.

Sannlighting does not add an undisclosed administrative penalty to documented carrier charges.

Address Changes

To request an address correction, please contact us at info@sannlighting.com as soon as possible and include your order number and the complete corrected address.

We cannot guarantee that an address can be changed after an order has entered processing, production, customization, shipment preparation, or transit.

After an order has shipped, an address-change request may be subject to the carrier’s rules and actual documented address-correction or redelivery charges.

If a package is delivered to an address entered incorrectly during checkout, our customer support team will review the available delivery and tracking information and assist where reasonably possible.

Delivery Appointments and Large Packages

Some large, heavy, oversized, or freight shipments may require additional delivery coordination, a signature, or a scheduled delivery appointment.

The carrier may contact the recipient by telephone, text message, or email to arrange delivery or confirm access to the delivery location.

Customers are responsible for:

  • Monitoring tracking information
  • Responding to carrier communications
  • Arranging required delivery appointments
  • Providing accurate contact information
  • Ensuring that the delivery location is accessible
  • Ensuring that an authorized person is available to receive the shipment when required

If delivery cannot be completed because the customer is unavailable, fails to respond to the carrier, does not arrange a required appointment, or provides an inaccessible delivery location, the customer may be responsible for the actual documented carrier charges associated with storage, redelivery, address correction, or return-to-sender service.

Receiving Your Order

Please inspect the outer packaging promptly after delivery and before installing, assembling, or wiring the product.

If the packaging shows visible damage, please take clear photographs of:

  • The complete package
  • All damaged areas
  • The shipping label
  • The condition of the package before opening

Please keep the product, shipping carton, inner packaging, shipping label, components, hardware, and accessories until the product has been fully inspected and confirmed to be in good condition.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery and before installation, assembly, or wiring.

If an item arrives damaged, defective, incomplete, or different from the item ordered, please contact us at info@sannlighting.com within 14 calendar days of the confirmed delivery date.

Please include:

  • Your order number
  • A detailed description of the issue
  • Clear photographs of the complete product
  • Photographs of the affected or damaged areas
  • Photographs of the inner and outer packaging
  • Photographs of the shipping label
  • A list of any missing parts or components

Please keep the product, all components, shipping carton, inner packaging, and shipping label while the claim is being reviewed.

Do not install, assemble, wire, modify, repair, discard, or otherwise alter the affected product or packaging before receiving instructions from our customer support team. Doing so may affect our ability to verify the issue and provide an appropriate resolution.

For an approved claim, Sannlighting will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, the resolution may include:

  • Free replacement parts or components
  • Replacement glass, hardware, or electrical components
  • Repair assistance
  • A replacement product
  • An approved return at our expense
  • A refund to the original payment method

Additional information is available in our Refund Policy.

The 14-day reporting period does not limit any consumer rights that cannot legally be waived under applicable law.

Tracking Shows Delivered but Package Is Missing

If tracking shows that your order was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Check with household members
  • Check with neighbors
  • Contact your building management or reception desk
  • Review any delivery photograph or location information provided by the carrier
  • Contact the shipping carrier directly

If the package still cannot be located, please contact us within 14 calendar days of the recorded delivery date.

Please include your order number and tracking number so that we can review the available shipping and delivery information.

Our customer support team will review the tracking record and assist with contacting the carrier or initiating an available carrier investigation where appropriate.

Delayed or Stalled Tracking

Occasional shipping delays may occur because of:

  • Severe weather
  • Carrier service interruptions
  • Transportation disruptions
  • High seasonal shipping volume
  • Incorrect or incomplete delivery information
  • Failed delivery attempts
  • Limited access to the delivery location

If tracking has not updated for several business days, please contact us at info@sannlighting.com and include your order number.

We will review the available tracking information and assist with contacting the carrier when appropriate.

If a carrier confirms that a shipment was lost before delivery, Sannlighting will provide an appropriate resolution, which may include a replacement shipment or a refund to the original payment method.

Failed Delivery Attempts

Customers are responsible for monitoring tracking information and being available to receive packages that require a signature or delivery appointment.

If delivery cannot be completed, the carrier may:

  • Attempt delivery again
  • Hold the package at a local facility
  • Contact the customer to schedule delivery
  • Return the package to the sender

If a failed delivery is caused by the customer’s unavailability, failure to respond to the carrier, failure to arrange a required appointment, or an inaccessible delivery location, the actual documented carrier charges for storage, redelivery, address correction, or return-to-sender service may be deducted from an otherwise eligible refund.

Any deduction will be limited to the actual documented amount charged by the carrier and will be explained to the customer.

Sannlighting does not charge an additional undisclosed administrative penalty or restocking fee for a failed delivery attempt.

Refused Deliveries

Please do not refuse a delivery without first contacting our customer support team.

If a shipment appears damaged at delivery, please photograph the visible damage and contact us for instructions before refusing the shipment whenever reasonably possible.

An unauthorized refusal may cause the shipment to be returned to the sender and may result in actual carrier charges for return shipping, storage, handling, or redelivery.

For an unauthorized refusal not caused by a damaged, defective, incomplete, or incorrect shipment, the actual documented carrier charges may be deducted from an otherwise eligible refund.

Any deduction will be limited to the actual documented amount charged by the carrier and will be explained before the refund is finalized.

This provision does not apply when Sannlighting or the carrier specifically instructs the customer to refuse the shipment because of confirmed transportation damage or another approved reason.

Order Cancellations

Orders can be canceled free of charge within 24 hours of purchase, provided that the order has not yet been processed, customized, prepared for shipment, or dispatched. Please contact us as soon as possible to request a cancellation.

Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with our Refund Policy.

Contact Information

For questions regarding shipping, tracking, or delivery, please contact:

Legal Business Name: SANNLIGHTING LLC
Doing Business As: Sannlighting
Email: info@sannlighting.com
Customer Support Hotline: +1 (213) 214-1161
Corporate and Correspondence Address:
800 Wilshire Blvd, Suite 2100
Los Angeles, CA 90017
United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

We are closed on weekends and U.S. federal holidays.