Return and Refund Policy

Sannlighting offers a 30-day return policy. You may request a return within 30 calendar days of confirmed delivery.

To be eligible for a return, the product must meet all of the following conditions:

• Unused
• Uninstalled
• Unwired
• Unassembled
• Unmodified
• Free from damage, scratches, stains, or signs of use
• Returned with all original components, accessories, hardware, instructions, and packaging
• Accompanied by valid proof of purchase

Products that do not meet these requirements may not be eligible for a refund.

How to Request a Return

Before returning any item, please email us at info@sannlighting.com and include:

• Your order number
• The name and email address associated with the order
• The product you wish to return
• The reason for the return
• Clear photographs of the product
• Clear photographs of the original packaging

Our customer support team will review your request and provide return instructions if the return is approved.

Do not ship an item back before receiving return authorization. Unauthorized returns may be refused or returned to the sender.

Return Address

Approved returns must be sent to:

SANNLIGHTING LLC
800 Wilshire Blvd, Suite 2100
Los Angeles, CA 90017
United States

The return address may only be used after written return authorization has been provided by our customer support team.

Customers are responsible for ensuring that returned products are securely packaged and delivered to the approved return address. We recommend using a trackable and insured shipping service.

Sannlighting is not responsible for return shipments that are lost, damaged, or delivered to an incorrect address.

Return Shipping Costs

If the return is caused by a damaged, defective, incomplete, or incorrect item, Sannlighting will cover the approved return shipping cost or provide another appropriate resolution after reviewing the claim.

Restocking Fees

We do not charge restocking fees for eligible returns that comply with this policy.

Additional deductions may apply if a returned item is missing components, damaged, improperly packaged, or not returned in its original condition.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order immediately after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact us at info@sannlighting.com within 7 calendar days of confirmed delivery.

Please provide:

• Your order number
• A detailed description of the issue
• Clear photographs of the complete product
• Photographs of the affected areas
• Photographs of the inner and outer packaging
• Photographs of the shipping label
• A list of any missing components

Please keep the product and all original packaging while your claim is being reviewed.

Do not install, assemble, wire, modify, repair, or discard the product before receiving instructions from our customer support team. Doing so may affect our ability to verify the issue and provide a resolution.

After reviewing the claim, we may provide replacement components, a replacement product, an approved return, or a refund, depending on the circumstances.

Items That Cannot Be Returned

Returns may not be accepted for:

• Products returned more than 30 calendar days after confirmed delivery
• Products that have been installed, wired, assembled, used, or modified
• Products damaged after delivery
• Products with missing parts, accessories, hardware, or instructions
• Products without the original packaging
• Products returned without prior authorization

Final Sale items remain eligible for review if they arrive damaged, defective, incomplete, or incorrect.

Exchanges

We do not process direct exchanges.

To obtain a different product, size, or finish, request a return for the original item. After the return has been approved, you may place a separate order for the replacement product.

Approval of a return does not reserve inventory or guarantee the availability of another product.

Return Inspection

After a returned item is delivered, it will be inspected to confirm that it meets the requirements of this policy.

We will notify you by email after the inspection is completed and confirm whether the refund has been approved or declined.

If the return does not meet the eligibility requirements, we may decline the refund or apply a reasonable deduction based on missing components or damage.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected.

After the refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@sannlighting.com.

Order Cancellations

Order cancellation requests must be submitted within 24 hours of placing the order.

After 24 hours, we cannot guarantee that an order can be canceled because processing may already have begun.

Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with this policy.

Contact Information

For return or refund questions, contact:

Legal Business Name: SANNLIGHTING LLC
Trade Name: Sannlighting
Email: info@sannlighting.com
Phone: +1 (213) 214-1161
Address: 800 Wilshire Blvd, Suite 2100, Los Angeles, CA 90017, United States