Refund policy

Last Updated: July 28, 2026

SANNLIGHTING LLC, doing business as Sannlighting, offers a 30-day return policy. You may request an eligible return within 30 calendar days of the confirmed delivery date.

Return Eligibility

The eligibility requirements below apply to standard returns requested because of a change of mind, personal preference, incorrect size selection, or style or color preference.

Claims involving products that arrive damaged, defective, incomplete, or different from the item ordered are handled separately under the “Damaged, Defective, Incomplete, or Incorrect Items” section below.

To be eligible for a standard return, the product must meet all of the following conditions:

  • Be unused
  • Be uninstalled
  • Be unwired
  • Be unassembled
  • Be unmodified
  • Be free from damage, scratches, stains, or signs of use after delivery
  • Include all original components, accessories, hardware, instructions, and packaging
  • Be accompanied by valid proof of purchase

Products that do not meet these requirements may not be eligible for a standard customer-remorse return.

Please keep all original packaging until you have fully inspected and accepted the product.

How to Request a Return

Before returning any item, please email us at info@sannlighting.com within 30 calendar days of the confirmed delivery date and include:

  • Your order number
  • The name and email address associated with the order
  • The product you wish to return
  • The reason for the return
  • Clear photographs of the product
  • Clear photographs of the original packaging

Our customer support team will review your request and provide return authorization and return instructions if the return is approved.

Do not ship an item back before receiving written return authorization. Products returned without prior authorization or sent to an unauthorized address may not be accepted.

Return Address

Approved returns must be sent only to the authorized return address provided in writing by our customer support team.

Please do not send a product to our corporate and correspondence address unless Sannlighting specifically confirms in writing that the address should be used for your approved return.

Customers must follow the return instructions provided by Sannlighting and ensure that returned products are securely packaged.

We strongly recommend using a trackable and insured shipping method. If a return-shipment transit issue occurs, our customer support team will assist you with the information reasonably available for filing a claim with the shipping carrier.

For a standard customer-remorse return, the customer remains responsible for the returned product until it is delivered to the authorized return location, except where otherwise required by applicable law.

Return Shipping Costs

For returns requested because of a change of mind, personal preference, incorrect size selection, style or color preference, or another reason not caused by an error by Sannlighting, the customer is responsible for the return shipping cost.

Customers must use the authorized return address and follow the return instructions provided by Sannlighting.

If the return is caused by a product that arrived damaged, defective, incomplete, or different from the item ordered, Sannlighting will cover the approved return shipping cost, replacement shipping cost, or provide another appropriate resolution after reviewing and approving the claim.

Original expedited shipping charges, special delivery fees, installation fees, electrician fees, and other optional third-party service charges are non-refundable unless the return resulted directly from an error made by Sannlighting.

Restocking Fees

We do not charge restocking fees for approved returns.

For a standard customer-remorse return, the refund amount may be reduced only to reflect documented loss in product value caused by installation, assembly, wiring, use, modification, damage after delivery, improper packaging, or missing components.

This does not apply to an approved claim involving a product that arrived damaged, defective, incomplete, or different from the item ordered.

Any proposed deduction will be based on documented evidence and will be explained before the refund is finalized. Sannlighting does not apply undisclosed administrative penalties or restocking charges.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery and before installation, assembly, or wiring.

If an item arrives damaged, defective, incomplete, or different from the item ordered, please contact us at info@sannlighting.com within 14 calendar days of the confirmed delivery date.

Please provide:

  • Your order number
  • A detailed description of the issue
  • Clear photographs of the complete product
  • Photographs of the affected areas
  • Photographs of the inner and outer packaging
  • Photographs of the shipping label
  • A list of any missing components

Please keep the product, all components, shipping carton, inner packaging, and shipping label while your claim is being reviewed.

Do not install, assemble, wire, modify, repair, discard, or otherwise alter the affected product before receiving instructions from our customer support team. Doing so may affect our ability to verify the issue and provide an appropriate resolution.

For an approved claim, Sannlighting will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, the resolution may include:

  • Free replacement parts or components
  • Replacement glass, hardware, or electrical components
  • Repair assistance
  • A replacement product
  • An approved return at our expense
  • A refund to the original payment method

The 14-day reporting period does not limit any consumer rights that cannot legally be waived under applicable law.

Installation-Related Issues

Hardwired lighting fixtures should be installed by a qualified licensed electrician in accordance with applicable electrical codes, structural requirements, and installation instructions.

Damage caused by improper installation, incorrect assembly, unsuitable structural support, incorrect voltage, incompatible dimmers or bulbs, unauthorized modification, or failure to follow installation instructions is not considered a product defect.

Items That Cannot Be Returned

Standard customer-remorse returns may not be accepted for:

  • Products returned more than 30 calendar days after the confirmed delivery date
  • Products that have been installed, wired, assembled, used, altered, repaired, or modified
  • Products damaged after delivery through improper handling, installation, assembly, or use
  • Products with missing parts, accessories, hardware, or instructions, except when the missing item is the subject of an approved claim
  • Products returned without original packaging for a standard customer-remorse return, unless otherwise approved by Sannlighting
  • Products returned without prior authorization

Final Sale items remain eligible for review if they arrive damaged, defective, incomplete, or different from the item ordered.

Exchanges

We do not process direct exchanges.

To obtain a different product, size, or finish, please request a return for the original item. After the return has been approved, you may place a separate order for the replacement product.

Approval of a return does not reserve inventory or guarantee the availability or price of another product.

Return Inspection

After a returned item has been delivered to the authorized return location, it will be inspected to confirm whether it meets the requirements of this policy.

We will notify you by email after the inspection is completed and confirm whether the refund has been approved, partially approved, or declined.

If a standard customer-remorse return does not meet the eligibility requirements, Sannlighting may decline the refund or apply a reasonable deduction based on documented damage, missing components, improper packaging, or loss in product value.

Any proposed deduction will be explained before the refund is finalized.

Refunds

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received, inspected, and approved.

After the refund is issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at info@sannlighting.com.

Order Cancellations

Orders can be canceled free of charge within 24 hours of purchase, provided that the order has not yet been processed, customized, prepared for shipment, or dispatched. Please contact us as soon as possible to request a cancellation.

Orders that have already shipped cannot be canceled. After delivery, eligible products may be returned in accordance with this policy.

Contact Information

For return or refund questions, please contact:

Legal Business Name: SANNLIGHTING LLC
Trade Name: Sannlighting
Email: info@sannlighting.com
Customer Support Hotline: +1 (213) 214-1161
Corporate and Correspondence Address:
800 Wilshire Blvd, Suite 2100
Los Angeles, CA 90017
United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)

Return Address Notice: Please contact us before returning any product. Sannlighting will provide the authorized return address and return instructions after the return request has been reviewed and approved.