Privacy policy

Last Updated: July 28, 2026

SANNLIGHTING LLC, doing business as Sannlighting (“Sannlighting,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services offered through it, collectively referred to as the “Services.”

Sannlighting is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you visit or use the Services, make or return a purchase, create an account, communicate with us, submit a form, or otherwise interact with Sannlighting.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information: your name, billing address, shipping address, email address, and telephone number.
  • Payment and transaction information: billing details, payment method, payment status, order totals, payment confirmations, returns, refunds, cancellations, and transaction history. Payment-card information is processed by Shopify and applicable payment service providers.
  • Account information: account profile information, saved addresses, preferences, account settings, and authentication information managed through Shopify.
  • Order and shopping information: products you view, add to your cart or wishlist, purchase, return, cancel, or inquire about.
  • Customer support information: information you provide when contacting us about a product, order, shipment, delivery, cancellation, return, refund, damaged item, missing component, incorrect product, customization request, or other customer-service matter.
  • Device information: information about your device, browser, operating system, network connection, IP address, and other online identifiers.
  • Usage information: information about how and when you access, navigate, and interact with the Services.
  • Marketing information: your communication preferences and interactions with marketing, promotional messages, and advertisements.
  • Fraud and security information: information used to verify transactions, protect accounts, investigate suspicious activity, and prevent fraud or misuse.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: including when you place an order, create an account, submit a form, contact us, request customer support, or request a return or refund.
  • Automatically through the Services: including information collected from your device when you visit or use the Services and through cookies and similar technologies.
  • From Shopify and our service providers: including providers supporting payments, shipping, fulfillment, analytics, marketing, fraud prevention, customer support, website hosting, and other business operations.
  • From business partners and other third parties: where permitted by applicable law.

How We Use Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing and fulfilling the Services: processing payments, confirming orders, fulfilling purchases, arranging shipping, providing tracking information, processing cancellations, returns, refunds, replacements, and other transactions.
  • Managing customer accounts: creating and maintaining accounts, remembering preferences, maintaining saved addresses, and providing account-related notifications.
  • Customer support: responding to product questions, order inquiries, shipping issues, return requests, refund requests, damage claims, and other customer-service matters.
  • Improving and personalizing the Services: understanding how customers use the Services, remembering preferences, improving website performance, and providing relevant product recommendations.
  • Marketing and advertising: sending promotional communications and supporting advertising activities where permitted by applicable law.
  • Security and fraud prevention: verifying transactions, authenticating accounts, identifying suspicious activity, protecting the Services, and preventing fraud, misuse, or unlawful conduct.
  • Legal and regulatory purposes: complying with legal, accounting, tax, regulatory, and recordkeeping obligations; responding to lawful requests; resolving disputes; and enforcing our terms and policies.

Cookies and Similar Technologies

  • We, Shopify, and our service providers may use cookies, pixels, local storage, and similar technologies to operate the Services, understand website activity, improve performance, prevent fraud, and support marketing and advertising.
  • Our website uses Shopify cookies and similar technologies that are necessary to maintain secure sessions, remember shopping-cart contents and preferences, process checkout, prevent fraud, and provide other essential website functions.
  • With your consent where required by applicable law, we and our third-party advertising and analytics partners may use cookies, pixels, tags, and similar technologies to measure website activity, evaluate advertising performance, and provide more relevant advertisements.
  • You may manage applicable preferences through your browser settings, privacy controls made available on the Services, or our Your Privacy Choices page. Disabling certain cookies may affect the availability or functionality of parts of the Services.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as permitted or required by applicable law, including:

  • Shopify, which hosts and supports our ecommerce store
  • Payment processors and financial service providers
  • Shipping carriers, fulfillment providers, logistics providers, and authorized return facilities
  • Technology, cloud-storage, analytics, fraud-prevention, customer-support, and website-security providers
  • Marketing and advertising partners where permitted by law
  • Professional advisers, including accountants, insurers, consultants, and legal advisers
  • Government authorities, courts, regulators, or law-enforcement agencies when required by law
  • A purchaser, investor, lender, or successor involved in a merger, financing, acquisition, reorganization, bankruptcy, or sale of business assets
  • Other parties when you direct us to disclose information, request the disclosure, or provide your consent

Depending on where you reside, certain advertising-related disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under applicable privacy law.

You may submit an applicable opt-out request through our Your Privacy Choices page.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its ecommerce platform.

Information submitted through the Services may be transmitted to Shopify and other service providers that may be located in countries other than the country where you reside.

To learn more about how Shopify processes personal information, please review the Shopify Privacy Policy.

Depending on where you live, you may submit a privacy-rights request concerning information processed by Shopify through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites, applications, social-media platforms, or other online services operated by independent third parties.

We are not responsible for the privacy, security, content, accuracy, availability, or practices of third-party websites or services.

Please review the applicable third party’s privacy policy and terms before providing personal information.

The inclusion of a third-party link does not necessarily mean that Sannlighting endorses the applicable website, service, owner, or operator.

Children’s Personal Information

The Services are not directed to children, and we do not knowingly collect personal information from children under 13 years of age or another higher minimum age required by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information below so that we can review the request and, where appropriate, delete the information.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age where those terms are defined by applicable privacy law.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no security system, storage method, or data transmission method is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive payment-card information, account passwords, or other confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to:

  • Provide and operate the Services
  • Complete transactions and fulfill orders
  • Process returns, refunds, replacements, and customer-service requests
  • Maintain customer accounts and business records
  • Prevent fraud and protect the security of the Services
  • Comply with legal, tax, accounting, and regulatory obligations
  • Resolve disputes and enforce our agreements and policies

The applicable retention period may vary depending on the nature of the information, the purpose for which it was collected, and legal or operational requirements.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights concerning your personal information:

  • Right to access or know: request access to or information about personal information we maintain about you.
  • Right to delete: request deletion of certain personal information.
  • Right to correct: request correction of inaccurate personal information.
  • Right to data portability: request a copy of certain personal information in a portable format.
  • Right to opt out: opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
  • Right to limit certain uses: request limitations on certain uses or disclosures of sensitive personal information where applicable.
  • Right to withdraw consent: withdraw consent where processing is based on consent.
  • Right to appeal: appeal certain decisions relating to a privacy-rights request where applicable.
  • Right to non-discrimination: exercise applicable privacy rights without unlawful discrimination.

You may exercise applicable opt-out rights through our Your Privacy Choices page.

You may also submit a privacy-rights request by contacting us using the information provided below.

We may need to verify your identity before processing a request. Where permitted by law, you may authorize an agent to submit a request on your behalf, subject to appropriate verification and authorization requirements.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

We will confirm receipt of your privacy-rights request within 10 business days. We will respond to verified requests within 45 calendar days, unless additional time is reasonably necessary or permitted by applicable law. If an extension is required, we will notify you and explain the reason for the extension.

Global Privacy Control

Where required by applicable law, a recognized Global Privacy Control signal may be treated as an opt-out request for the browser or device sending the signal.

When we can reasonably associate the browser or device with a customer account, the applicable preference may also be applied to that account.

More information about Global Privacy Control is available through the Global Privacy Control website.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

After opting out of promotional communications, we may continue to send non-promotional messages concerning your account, orders, payments, shipping, returns, refunds, security, or requested customer support.

Complaints and Appeals

If you have a complaint about how we process personal information, please contact us using the information below.

Depending on where you live, you may have the right to appeal a decision concerning a privacy request or submit a complaint to an applicable privacy or data-protection authority.

International Transfers

Personal information may be transferred, stored, or processed in countries other than the country where you reside, including the United States and countries where Shopify or our service providers operate.

Where required by applicable law, recognized safeguards or transfer mechanisms will be used for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, Services, legal obligations, or business operations.

When this Privacy Policy is updated, the revised version and the updated effective date will be published on this page. Additional notice will be provided where required by applicable law.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, or an applicable privacy right, please contact:

Legal Business Name: SANNLIGHTING LLC
Doing Business As: Sannlighting
Email: info@sannlighting.com
Customer Support Hotline: +1 (213) 214-1161
Corporate and Correspondence Address:
800 Wilshire Blvd, Suite 2100
Los Angeles, CA 90017
United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)