FAQ

1. Where do you ship?

We currently ship to customers within the United States and selected international destinations.

If you are unsure whether we ship to your location, please contact us before placing an order.

2. How long does order processing take?

Most orders are processed within 3–10 business days after payment confirmation.

Processing times may vary depending on product availability and order volume.

3. How long does shipping take?

Estimated delivery times for standard shipping are typically:

  • United States: 10–25 business days

Delivery times may vary depending on the destination, carrier delays, weather conditions, or customs processing.

4. Will I receive tracking information?

Yes. Once your order has been shipped, a tracking number will be sent to your email address.

Please allow a few days for tracking updates to appear after shipment.

5. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or shipment stages.

6. What payment methods do you accept?

We accept major payment methods available at checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Other secure payment options

Available payment methods may vary by region.

7. Do your products require assembly or installation?

Some lighting fixtures may require assembly and professional installation.

We recommend installation by a qualified electrician for safety and proper setup.

8. Are bulbs included with the products?

Bulb inclusion depends on the specific product listing.

Please refer to the product description for detailed information about bulb compatibility and included accessories.

9. What should I do if my item arrives damaged?

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged item and packaging
  • A brief description of the issue

We will review the situation and assist you accordingly.

10. Why is my order delayed?

Occasionally, shipping delays may occur due to:

  • Carrier issues
  • Weather conditions
  • Customs clearance
  • High seasonal demand

We appreciate your patience and understanding if delays occur.

11. How can I contact customer support?

You can contact our support team using the information below:

Email: info@sannlighting.com

Address:
Sannlighting
800 Wilshire Blvd Ste 2100
Los Angeles, CA 90017
United States

12. What are your customer support hours?

Customer support is available:

Monday – Friday
9:00 AM – 6:00 PM (PST)